Remote-Support

For Peachtree assistance and training consider our Remote-Support service. Support sessions are handled by Jim Vogt, an accountant and Peachtree Certified Consultant with over 20 years experience helping small business people with computer accounting.

Jim is friendly and speaks your language. He turns problems into valuable opportunities for learning. He can work with you via email, phone, remote Internet access, or some combination of these. Each method has its own advantages.


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E-mail
This is great when documents are being exchanged. You can send us screen shots from your computer or pdf files of reports you've run.

Phone
This is great for less complex problems such as the following: what to do about an error message, how to close the year, when or how to purge data, how to restore data after purchasing a new computer or disc drive.

Remote Internet Access
This is an excellent tool for training sessions and solving more complex problems. Remote Internet Access allows Jim to run your computer with you from his office - and talk with you on the phone at the same time.

As you and Jim take turns controlling your computer and discuss screen images and messages displayed, it's almost as if Jim were sitting in your office with you!

We are able to work with you this way because we use the award winning LogMeIn-Rescue. See more about this powerful tool at the following links.
www.logmein.com

Oreilly.com

Mobile Internet show award

Reader Trust Award


How a Remote Internet Access Session Works
1. At the agreed upon time, Jim will call you on the phone to see if you are ready to begin your training or consulting session.

2. Jim will give you a 6 digit access code and ask you to go to the www.LogMeIn123.com website.

3. Once you reach the LogMeIn123.com site, you will key in your access code and then click "Connect to technician" to start your session.

4. Now that your remote session has started, Jim can see your screen on his computer and what he types at his keyboard shows up on your screen. You can watch as he enters text, moves or clicks the mouse, and runs commands on your computer - and he can watch as you do the same - and all the while you and he will be conversing on the phone.

Note: Once your session is started, you can end it at any time, and once ended, a session can not be restarted until you enter a new access code into the www.LogMeIn123.com website. This gives you complete control.

Pricing
In some cases we can quote you a fixed price to solve your Peachtree problem. If we are not certain how much time will be needed to solve your problem, we will give you an estimate based on our rate of $150/Hr with a minimum fee of $95.

Remote Support Request

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